FAQ

How can I contact support?

You can email us anytime at support@watchagonnado.com — our team is happy to help with orders, returns, or anything else you need.

Do you ship worldwide?

Yes! We proudly ship to most countries around the world.

Where do you ship from?

Our products ship from warehouses in the USA and China, depending on your location and stock availability.

Can I change or cancel my order?

We process orders fast — so changes or cancellations must be requested within 12 hours of purchase.
After that, orders are locked in and shipped. If needed, you can always return your order once it arrives.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Maestro) and PayPal.

When will my order be processed?

Orders are processed Monday through Friday and typically ship within 1–3 business days.
Please allow extra time during holidays or sale events.

How long will delivery take?

Shipping usually takes 7-12 days, depending on your country.
We’ll send tracking info as soon as your order ships.

What if I don’t receive my order?

If your order hasn’t arrived within 30 days of shipping, you’re eligible for a full refund — no questions asked.

Will I have to pay customs or taxes?

Our prices are tax-free in USD, but your country may charge import duties or customs fees when your package arrives. These are not covered by Watchagonnado and are your responsibility.

How do I return an item?

Email us at support@watchagonnado.com with your order number.
We’ll walk you through the return process and provide return instructions.

What if I receive a damaged or incorrect item?

We’re so sorry! Email us at support@watchagonnado.com with:

  • Your order number

  • Photos of the item(s)

  • A quick note about the issue

We’ll make it right — fast.

When will I receive my refund?

Refunds go back to your original payment method.
Please allow 7–10 business days after your return is processed.
If you don’t see the credit, contact your bank or card provider for an update.